Refund Policy

Refund Policy

At Flymnor, we are committed to ensuring your satisfaction with our products and subscriptions. If for any reason you are not completely satisfied with your purchase, we offer a transparent and fair refund policy to address your concerns effectively. This Refund Policy details the guidelines and procedures for requesting and processing refunds.

Scope of Refunds

Our refund policy encompasses various circumstances, including but not limited to:

• Service Interruptions: Should you experience significant downtime or service interruptions due to technical issues or maintenance, you may be eligible for a refund of the prorated amount for the affected period.
• Unsatisfactory Service: If you find the quality or performance of our services lacking, you have the option to request a refund within a specified timeframe, subject to certain conditions.
• Duplicate Charges: In the rare event of accidental duplicate charges for the same service, rest assured, we will promptly refund the excess amount upon verification.

Conditions for Refunds

To qualify for a refund, customers must adhere to the following conditions:

• Request Period: Refund requests must be submitted within the designated timeframe from the date of purchase or subscription activation. The specific timeframe varies depending on the type of service or subscription plan.
• Reasonable Usage: Refunds are granted for reasonable usage of our services. However, excessive usage or abuse may disqualify customers from receiving a refund.
• Documentation: Customers may need to provide supporting documentation or evidence to substantiate their refund request, such as screenshots, error logs, or other relevant information.
• Unused Portions: Refunds are calculated based on the unused portion of the service or subscription. Usage beyond the refund request date will not be eligible for a refund.
• Exclusions: Certain products or services may be exempt from refunds, such as customized solutions, consulting services, or one-time purchases explicitly stated as non-refundable at the time of purchase.

Refund Process

To initiate a refund request, customers should reach out to our dedicated support team at [email protected]. In their request, they should include:

• Customer name and contact details
• Order or subscription ID
• Reason for the refund request
• Any supporting documentation or evidence

Our support team will review the request promptly and respond with further instructions. Customers should allow a reasonable processing time for their refund to be processed and reflected in their account.

Cancellation Policy

Customers have the flexibility to cancel their subscription or service at any time by contacting our support team. Upon cancellation, access to the service will continue until the end of the current billing cycle, with no further charges incurred thereafter.

Additional Assistance

Should customers have any questions or concerns regarding our Refund Policy or require assistance with a refund request, our support team is readily available to help. Customers can reach us at [email protected], and we will ensure prompt and effective assistance.

Modifications to the Policy

This Refund Policy is effective as of June, 2024 and supersedes any previous versions. We reserve the right to modify or update this policy at our discretion, so customers are encouraged to review it periodically for any changes.